Support

Have a question about Blume? Most answers are below. If you can't find what you're looking for, email us at support@getblume.app and we'll get back to you.

  • Yes — Blume scans both. There's no toggle to switch modes; the app auto-detects whether you're looking at a food product or a cosmetic product based on the barcode or photo.
  • The health score is a quick summary of how the product's ingredients stack up. Higher is better. Scores of 80+ are green (great), 60–79 are yellow (okay), 40–59 are orange (mediocre), and below 40 are red (avoid). Scores are generated from the actual ingredients — not from brand or marketing.
  • Blume's product database is built on Open Food Facts and Open Beauty Facts — the world's largest open ingredient databases, with millions of products contributed by people in 150+ countries. Our health scores draw on dietary and safety guidance from the U.S. Food and Drug Administration (FDA), Health Canada, the European Food Safety Authority (EFSA), and the World Health Organization (WHO), alongside nutrition research from the Harvard T.H. Chan School of Public Health Nutrition Source. For cosmetic products we incorporate ingredient hazard guidance consistent with the EWG Skin Deep cosmetics database. Scores update as the underlying science evolves — they're never frozen.
  • 100%. Blume takes no advertising, no brand sponsorships, and no paid product placements. We don't take money from food or cosmetics companies, and we never highlight a product because someone paid us to. Our only revenue is from member subscriptions, which means our incentives are aligned with yours: tell you the truth about what's in the things you buy.
  • During onboarding, Blume asks about allergies (peanuts, gluten, dairy, and more), dietary restrictions (vegan, keto, gluten-free, kosher, halal, and more), and ingredients you want to avoid (seed oils, parabens, artificial dyes, fragrance). These personalize the warnings you see on every scan.
  • Yes. From the main scanner screen, open the Search overlay to look up food products, cosmetic products, food ingredients, or cosmetic ingredients by name.
  • Yes. Every scan is saved on your device so you can revisit it later. You can bookmark scans you want to keep, delete individual entries, or wipe all non-bookmarked history at once from the History screen.
  • You'll see a “Not in Our Database” screen with a button to switch to Label Scanner. Take a photo of the ingredient list and Blume's AI will read the label directly from the package — no barcode needed.
  • Blume is built around the principle that what you scan is your business, not ours. We don't sell your data, we don't share your scan history with brands, and we don't show third-party ads. Read the full Privacy Policy.
  • Yes — every new Blume subscriber gets a free trial. You can cancel anytime during the trial and you won't be charged. After the trial ends, your subscription bills automatically through your Apple ID.
  • Unlimited barcode and ingredient-label scans, full ingredient breakdowns with health scores, scan history with bookmarks, and product search across millions of food and cosmetic products.
  • Yes — Blume supports Family Sharing. Subscribe once and everyone in your Family Sharing group gets the full experience at no extra cost.
  • Subscriptions are billed by Apple, so cancellation happens in iOS: open Settings → tap your name at the top → Subscriptions → tap Blume → Cancel Subscription. Your access continues until the end of the current billing period.
  • On the Blume paywall, tap Restore at the bottom. Make sure you're signed into the same Apple ID that made the original purchase, and your subscription will reactivate instantly.
  • Signing in (with Apple or with an email one-time code) lets your subscription, scan history, and dietary preferences follow you across every device you use Blume on. It only takes a tap and we never ask for a password.
  • Blume needs camera access to scan barcodes and ingredient labels. If you previously declined, tap Open Settings on the Camera Access screen — it deep-links straight to Blume's entry in iOS Settings, where you can flip the Camera toggle on.
  • Yes. Blume runs on both iPhone and iPad. The interface adapts to larger screens automatically.

Still need help?

Email us anytime. We read every message and reply within a few business days.

support@getblume.app

For data, privacy, or account-deletion requests, see our Privacy Policy. For terms of use and the EULA, see our Terms of Service.